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    Customer Service Officer at LeadHire Limited

    Mar 19, 2019 Customer Service

    category  Customer Service

    LeadHire Limited - Our client, a Dry Cleaning Company is recruiting suitably qualified candidates to fill the position below:

    Customer Service Officer

    Responsibilities

    • Establish, develop and maintain positive business and customer relationships
    • Reach out to customer leads through cold calling
    • Expedite the resolution of customer problems and complaints to maximize satisfaction
    • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
    • Keep abreast of best practices and promotional trends
    • Continuously improve through feedback.
    • Reconcile accounts at the close of business.
    • Use telephones to reach out to customers and verify account information
    • Greet customers warmly and ascertain problem or reason for calling
    • Assist with placement of orders, refunds, or exchanges
    • Advise on company information
    • Take payment information and other pertinent information such as addresses and phone numbers
    • Place or cancel orders
    • Answer questions about warranties or terms of sale
    • Suggest solutions when a product malfunctions
    • Handle product recalls
    • Attempt to persuade customer to reconsider cancellation
    • Inform customer of deals and promotions
    • Sell products and services
    • Utilize computer technology to handle high call volumes
    • Close out or open call records
    • Compile reports on overall customer satisfaction
    • Resolve customer complaints via phone, email, mail or social media
    • Other assigned duties.

    Requirements

    • Minimum of B.Sc certification with a minimum of 1 year experience in similar position.
    • An excellent communicator.
    • Computer Proficiency.
    • A cheerful personality.
    • Female Preferred for this position.

    Method of Application

    Applicants should send their CV and Applications to: [email protected] with “Customer Service Officer” as the subject of the email.

    Method of Application

    Interested and qualified? Click the Apply now button to send your application







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