Please Wait....

    Customer Service Officer at LeadHire Limited

    Mar 19, 2019 Customer Service

    category  Customer Service

    LeadHire Limited - Our client, a Dry Cleaning Company is recruiting suitably qualified candidates to fill the position below:

    Customer Service Officer


    • Establish, develop and maintain positive business and customer relationships
    • Reach out to customer leads through cold calling
    • Expedite the resolution of customer problems and complaints to maximize satisfaction
    • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
    • Keep abreast of best practices and promotional trends
    • Continuously improve through feedback.
    • Reconcile accounts at the close of business.
    • Use telephones to reach out to customers and verify account information
    • Greet customers warmly and ascertain problem or reason for calling
    • Assist with placement of orders, refunds, or exchanges
    • Advise on company information
    • Take payment information and other pertinent information such as addresses and phone numbers
    • Place or cancel orders
    • Answer questions about warranties or terms of sale
    • Suggest solutions when a product malfunctions
    • Handle product recalls
    • Attempt to persuade customer to reconsider cancellation
    • Inform customer of deals and promotions
    • Sell products and services
    • Utilize computer technology to handle high call volumes
    • Close out or open call records
    • Compile reports on overall customer satisfaction
    • Resolve customer complaints via phone, email, mail or social media
    • Other assigned duties.


    • Minimum of B.Sc certification with a minimum of 1 year experience in similar position.
    • An excellent communicator.
    • Computer Proficiency.
    • A cheerful personality.
    • Female Preferred for this position.

    Method of Application

    Applicants should send their CV and Applications to: [email protected] with “Customer Service Officer” as the subject of the email.

    Method of Application

    Interested and qualified? Click the Apply now button to send your application

    Subscribe to FREE Job Alerts.

    View original job page to apply. Click

    Subscribe to our job alert to receive latest job vacancies by email.