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    Customer Service Executive at Hubmart Stores Limited

    Mar 25, 2019 Customer Service

    category  Customer Service

    Hubmart Stores Limited is a retail shopping chain of Nigerian heritage, offering multi-format stores in various locations and positioned to offer customers world-class shopping experience as well as a vast range of products. Our unique value proposition lies in our excellent customer service as well as our superior capabilities in the fresh categories.

    Customer Service Executive

    Location: Ikeja Lagos

    Key Responsibilities

    • The Customer Service Executive will Interact with customers and provide/process information in response to inquiries, concerns and requests about products and services. S/he will provide services to the customers before, during and after a purchase.
    • Attract potential customers by answering product and service questions; suggest information about other products and services to customers.
    • Open, update and maintain customer’s account records from time to time.
    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution.
    • Ensure all displays have: Product name; Price, Selling type – portion/piece/weight.
    • Drive customer’s loyalty and relevant reward programmes
    • Ensure appealing composure to customers by providing quality, fresh products in a hygienic manner by self or through team members.
    • Ensure customers are always served in a pleasing manner
    • Ensuring better levels of commitment to serve customers.
    • Perform other duties as assigned by the management

    Requirements

    • HND/Bachelor’s degree in Mass Communication or any relevant degree.
    • 5-8 years’ experience as a Customer Service representative in a retail store.
    • Confident and dynamic personality.

    Competencies & Skills Required:

    • Service Oriented
    • Customer Minded
    • Stress Tolerance
    • Technical/Products Knowledge
    • Innovative
    • Team Player
    • Strong attention to detail
    • Commercial awareness
    • Communication skills – verbal and written
    • Listening skills
    • Problem analysis and solving skills
    • Data collection
    • Good organization and planning skills
    • Numerical skills
    • IT skills

    Method of Application

    Applicants should forward their CV to: [email protected]

    Method of Application

    Interested and qualified? Click the Apply now button to send your application







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