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    Customer Service Executive At an IT and Telecommunications Company - Lorache Limited

    Oct 13, 2017 Customer Service

    category  Customer Service

    LORACHE LIMITED is a marketing management, Human Capital development and Business Process & Strategist consultancy outfit, registered with Company & Allied Commission (CAC) of Nigeria to perform such businesses.

    LORACHE deals in sales and marketing consultancy and training organisation working across multiple industries, including the consumer goods, finance, capital market, pharmaceutical, telecommunication, entertainment and leisure sectors etc. We develop integrated sales and marketing strategies focused around the point of purchase. We also devise transformational strategies through organisation design, process definition, and commercial ability development.
    LORACHE provides a range of open and dedicated training programmes that gives insight and help clients develop and maintain the flow of integrated information and commercial insights to gain competitive advantage.



    Our client, an IT and Telecommunications company have an opening for *Customer Care Executive*


    • First line interaction with customers
    • Ensure customer queries / requests/ concerns are attended, documented and reported to management
    • Create content and engaging ideas for online campaigns
    • Improve customer service experience, create engaged customers and facilitate organic growth.
    • Take ownership of customer issues and follow problems through to resolution.
    • Set a clear goal and deploy strategies focused towards that mission
    • Keep accurate records and document customer service actions and discussions
    • Analyze statistics and compile accurate reports
    • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
    • Keep ahead of industry developments and apply best practices to areas of improvement
    • Control resources and utilize assets to achieve qualitative and quantitative targets
    • Maintain an orderly workflow according to priorities


    • Proven working experience as a customer service manager
    • Flair for Digital communication
    • Excellent knowledge of Social Media
    • Proficiency in English
    • Working knowledge of customer service software, databases and tools
    • Awareness of industry latest technology trends and applications
    • Ability to think strategically and to lead
    • Strong client-facing and communication skills
    • Advanced troubleshooting and multi-tasking skills
    • Customer service orientation
    • BS degree in related field
    • 2 to 5 years in a similar profile

    DEADLINE: 16th of Oct. 2017.


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