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    Case Management Assistant at ICRC - International Committee of the Red Cross

    May 17, 2018

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    The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to people affected by war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

    Case Management Assistant


    Location: Konduga, Borno

    Job Overview/Summary

    • The Case Management Assistant will provide psychosocial support, case management support to survivors of gender-based violence through individual counselling follow up support, referrals and dissemination of information on available GBV services to encourage access to services
    • She/he will in collaboration with the WPE Senior Case Worker oversee provision of psychosocial /group support, skills building, information sessions and other recreational activities that promotes social support networks and cohesion with women and girls at the women and girls centres/safe spaces

    Major Responsibilities
    Program Management, Technical Quality, and Strategy:

    • GBV Case Management
    • Provide direct support and care for adult and child survivors of gender-based violence, including counseling and basic case management. Case management services will include:
    • Assessment of needs of clients
    • Developing an action plan with clients
    • Implementing the plan with clients
    • Provide physical accompaniment to GBV survivors if requested to access medical and other services according to their wishes, choices and decisions
    • Conduct direct and regular follow up of GBV survivors through home visits and based on survivors wishes and consent.
    • Case closure (if and when appropriate)
    • Conduct direct follow up of GBV survivors through home visits and regular follow up visits based on survivors’ wishes and consent.
    • Ensure proper documentation of reported GBV incidences through utilization of GBVIMS case intake, action, follow up and other case management forms appropriately.
    • Follow GBV guiding principles of respect, confidentiality, and safety/security and non- discrimination while providing services to women and girls.
    • Monitor how the GBV referral pathway is working through making direct follow ups with other organizations that are providing services to survivors.
    • Facilitate safe space activities
    • Plays a key role in kits distribution
    • Participate in planning and conducting advocacy actions
    • Provide reports in due time
    • Any other services assigned by supervisor or agreed by the team

    Psychosocial/Group Support/Safe Spaces:

    • Conduct and help plan and organize psychosocial/ group support activities with women and adolescent girls to meet the emotional needs of survivors, build support networks among women/girls, and promote social integration of survivors and other vulnerable women.
    • Work with women and girls in the community to identify their needs, interests and priorities, and where possible, adapt activities according to these to ensure activities offered are culturally appropriate and meet the needs of women and girls.
    • Support in adolescent girls curriculum implementations

    Outreach and Community Mobilization:

    • In collaboration with the WPE Assistant Community Mobilizers, conduct awareness raising activities on GBV and its health consequences, promoting available services to women and girls, and addressing the stigma preventing women and girls from accessing support and services with activities for female only group.
    • Identify and refer extremely vulnerable women and girls to access services and material support in accordance with their level of vulnerability and needs
    • Lead sessions to increase awareness on the consequences of GBV, promote available services to women and girls and address stigma preventing access to services at the women centers.
    • In collaboration with the WPE team, participate in meetings with community leadership structures when necessary to advocate for the needs of women and girls, and encourage their participation in GBV prevention and response activities in the communities

    Other Duties and Responsibilities:

    • Support mentorship and trainings to IRC and other NGOs outreach workers/volunteers to improve their skills and capacity to support and refer survivors to services and adhere to guiding principles
    • Assess gaps on how the referral pathway is functioning through direct follow ups with service providers and make suggestions for improvement to the supervisor.
    • Maintain positive coordination and relationships with partner and other IRC sector staff.
    • Ensure supplies/resources for counseling spaces, women centers and other program activities are requested on a timely manner and are efficiently utilized.
    • Adherence to the IRC code of conduct (IRC WAY) that ensures transparency, services and accountability to beneficiaries and reports any abuse of beneficiaries by other IRC staff, including sexual exploitation and abuse in accordance with the IRC reporting procedures.
    • Track and keep information and records of psychosocial activities taking place at the centers to strengthen monitoring of program achievements
    • Perform any other duties as required by the supervisor from time to time
    • Adherence to the IRC Security Policy.

    Key Working Relationships

    • Position Reports to: Case management officer
    • Indirect/Technical Reporting
    • Position directly Supervises: Case management officer
    • Key Internal Contacts: Other sector on referrals
    • Country Program
    • Region/Global
    • Key External Contacts: Community members, school teachers and other NGOs staff

    Job Requirements

    • Minimum of an NCE certificate in Counseling/Social Work/Psychology or related field preferred. University Degree in similar fields would be an added advantage.

    Work Experience:

    • Counseling and training experience, including experience working with women and girls preferred

    Demonstrated Technical Skills:

    • Ability to maintain confidentiality and respect for clients at all times is essential.
    • Excellent listening and observation skills, including ability to create trust, support, respect and interact with survivors of all ages, background and diversity
    • Demonstrated commitment to women’s empowerment and protection through current/ previous volunteer work in women’s group, girls clubs or other relevant experience is an added advantage
    • Ability to facilitate trainings and sessions, including group support activities with women and girls.
    • Ability to keep records and write simple and basic reports of activities would be an added advantage.

    Demonstrated Managerial/Leadership Competencies:

    • Ability to work as a member of a team essential
    • Positive and professional attitude, able to organize, maintain composure and prioritize work under pressure, work overtime when necessary and be able to coordinate multiple tasks and maintain attention to detail.
    • Ability to Travel: 10% of time if applicable


    • Ability to communicate in English, Hausa and or local dialects spoken in the location
    • Computer/Other Tech Requirements:
    • Full professional competency in Microsoft Office Suite, especially Word, Excel, Outlook, and PowerPoint. Add position-specific (e.g. accounting software, statistical software, etc.).

    Standards of Professional Conduct:

    • The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Code of Conduct. These are Integrity, Service, and Accountability
    • In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.

    Gender Equality:

    • IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

    Work Environment:

    • The position will work in the Maiduguri Field Office. The program site in Northern Nigeria. This is security level 3 – orange


    • Monthly salary, 13 Month Salary Inclusive, Health Insurance Coverage for Family, Pension, Creche Facilities available for Women with babies under 24 Months.

    Method of Application

    Applicants should send their Cover Letters and CV's to "Human Resource Coordinator" via:  Subject of the application should read: "Environmental Health Intern" OR "Case Management Assistant, Konduga".
    Hand delivered application should be sent only to the IRC Mubi Field Office.

    Note: Only shortlisted candidates will be invited for an interview.

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