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    Head of Operations at Workforce Management Centre

    Jan 12, 2017 • Administration/ Office/ Operations

    company  Workforce Management Centre
    location  Lagos
    industry  • Logistics / Transportation
    category  • Administration/ Office/ Operations
    type  Fulltime

    Job Details

    Workforce Management Centre - Our client, a reputable Express Logistics and Technology Company with operations in Lagos, Nigeria, is currently recruiting for the position below:

    Job Title: Head of Operations



    • Build a world-class network of delivery riders and drivers
    • Build a complete operations team and manage development programs for all team members
    • Manage health, safety, regulatory and compliance requirements for the delivery workforce
    • Source, Procure, Manage and Maintain Delivery Assets and Technology Devices
    • Expand delivery operations into new cities and hubs
    • Deliver world-class customer experience and customer support operations
    • Develop and optimize logistics processes to enable aggressive growth
    • Create a large Pipeline of "Ready to hire" riders and drivers
    • Create and deliver training programs for Delivery Riders and Drivers
    • Manage operating and work schedules to cover weekday and weekend operations
    • Deliver Weekly Performance Reports and Analytics on Customer Service and Operations
    • Ensure performance metrics stay above agreed thresholds
    • Execute Special projects: such as Learning, Recruitment and Reward Systems.


    Recommended Course to Learn: Project Management Professional

    Job Requirements

    8 year(s)
    Not Specified
    Not Specified


    • Hands-on Operations Genius - With track record of managing world-class operations processes
    • 7 years+ experience in Logistics, Supply Chain, Distribution and Last-mile Delivery
    • Strong passion for technology/data, and deep interest in technology enabled operations
    • Global worldview (and experience), self-starter and strong entrepreneurial instincts
    • Team builder with ability to inspire others towards a compelling vision
    • Strong sense of accountability and responsibility for achievement
    • Strong analytical / problem solving skills. Obsessed with detail and a Meticulous time manager
    • Strong written and oral communication.

    Method of Application
    Interested and qualified candidates should kindly forward their CV's. Please indicate the job title as the subject of the email.

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    About Workforce Management Centre (wfmc)

    • Type: Private
    • Headquarters: Plot 9, Block A, Gbagada Industrial Scheme, Beside UPS Gbagada Expressway, Gbagada, Lagos.

    Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has bui...Know More about Workforce Management Centre (wfmc)

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