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    Head of Operations at Workforce Management Centre

    Jan 12, 2017 • Administration/ Office/ Operations

    company  Workforce Management Centre
    location  Lagos
    industry  • Logistics / Transportation
    category  • Administration/ Office/ Operations
    type  Fulltime

    Job Details

    Workforce Management Centre - Our client, a reputable Express Logistics and Technology Company with operations in Lagos, Nigeria, is currently recruiting for the position below:

    Job Title: Head of Operations

    Location:
     Lagos

    Responsibilities

    • Build a world-class network of delivery riders and drivers
    • Build a complete operations team and manage development programs for all team members
    • Manage health, safety, regulatory and compliance requirements for the delivery workforce
    • Source, Procure, Manage and Maintain Delivery Assets and Technology Devices
    • Expand delivery operations into new cities and hubs
    • Deliver world-class customer experience and customer support operations
    • Develop and optimize logistics processes to enable aggressive growth
    • Create a large Pipeline of "Ready to hire" riders and drivers
    • Create and deliver training programs for Delivery Riders and Drivers
    • Manage operating and work schedules to cover weekday and weekend operations
    • Deliver Weekly Performance Reports and Analytics on Customer Service and Operations
    • Ensure performance metrics stay above agreed thresholds
    • Execute Special projects: such as Learning, Recruitment and Reward Systems.

     

    Recommended Course to Learn: Project Management Professional

    Job Requirements

    8 year(s)
    Not Specified
    Not Specified

    Requirements

    • Hands-on Operations Genius - With track record of managing world-class operations processes
    • 7 years+ experience in Logistics, Supply Chain, Distribution and Last-mile Delivery
    • Strong passion for technology/data, and deep interest in technology enabled operations
    • Global worldview (and experience), self-starter and strong entrepreneurial instincts
    • Team builder with ability to inspire others towards a compelling vision
    • Strong sense of accountability and responsibility for achievement
    • Strong analytical / problem solving skills. Obsessed with detail and a Meticulous time manager
    • Strong written and oral communication.

    Method of Application
    Interested and qualified candidates should kindly forward their CV's. Please indicate the job title as the subject of the email.

    If any company or recruiter demands money from you, please report to us immediately. View how to detect fake recruiters/companies Here

    Have difficulty applying via above button? You can send applications to jobs@wfmcentre.com 

    About Workforce Management Centre (wfmc)

    • Type: Private
    • Headquarters: Plot 9, Block A, Gbagada Industrial Scheme, Beside UPS Gbagada Expressway, Gbagada, Lagos.

    Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has bui...Know More about Workforce Management Centre (wfmc)

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