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    Customer Service Executive at an IT & Telecommunications Company - Lorache Group

    Oct 13, 2017



    Lorache Group - Our client, an IT and Telecommunications company, is recruiting to fill the position below:

    Job Title: Customer Service Executive

    Location:
    Lagos

    Responsibilities
    • First line interaction with customers.
    • Ensure customer's request/ concerns are attended, documented, and reported to management.
    • Create content and engaging ideas for online campaigns
    • Improve customer service experience, create engaged customers and facilitate organic growth.
    • Take ownership of customer’s issues and follow problems through to resolution.
    • Set a clear goal and deploy strategies focused towards that mission
    • Keep accurate records and document customer service actions and discussions
    • Analyze statistics and compile accurate reports
    • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
    • Keep ahead of industry’s developments and apply best practices to areas of improvement
    • Control resources and utilize assets to achieve qualitative and quantitative targets
    • Maintain an orderly workflow according to priorities
    Requirements
    • Proven working experience as a customer service manager
    • Flair for Digital communication
    • Excellent knowledge of Social Media
    • Proficiency in English
    • Working knowledge of customer service software, databases and tools
    • Awareness of industry’s latest technology trends and applications
    • Ability to think strategically and to lead
    • Strong client-facing and communication skills
    • Advanced troubleshooting and multi-tasking skills
    • Customer service orientation
    • BS degree in related field
    • 2 to 5 years in a similar profile
    Application Closing Date
    16th October, 2017.

    How to Apply
    Interested and qualified candidates should send their Applications and CV's to: jobs@lorachegroup.com


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